Low Profile Pre-Curved Peak
Short Touch Strap
Shipping & Delivery
Once we receive the order, our team will verify the following information -Name, address, payment information are all correct so that we can process it. Items are shipped from our Moorabbin warehouse or supplier warehouses depending on what is available where.
Shipping charges depends on the value of your order as per the charges below for Australia wide.
|Order Value||Freight INC GST|
If your order has multiple brands, we will consolidate them at our Moorabbin warehouse and send as one shipment or multiple shipments depending on the quantities of each brand. If we send them as multiple shipments, they will be coming directly from our supplier warehouses.
All blank orders will be shipped in 2-3 business days. All embroidered orders will be shipped in 7-10 business days after artwork approval.
Our preferred method is through Australia Post or Star Track for orders that are sent from our warehouse. Our suppliers use Star Track, Toll, TNT express,and few other carriers. So for orders that are coming from our supplier ware houses, they could be in any of the above carriers.
When orders are shipped, we send you an email with tracking information and the carrier website address.
Pricing, Taxes, Fees, Other Charges
All prices are inclusive of 10% GST. We do not charge anything over that for credit card or paypal.
Refund & Exchange Policy
Cap Wholesalers is an online wholesaler and distributor of Caps. We are an online business with an aim to provide the best price on caps as well as custom printed caps. Our USP is that we are ready to ship 1 unit across the country. We do not hold any stock of and source products as per the orders that we receive and hence we have a very strict policy for returns and exchanges.
As you may appreciate that the cost of handling is very high when compared to the cost of the garment and hence it is very important that you choose the right size and color while ordering on our website.
All our suppliers charge us a restocking fee of $20.00 Ex GST per invoice for returning or exchanging blank products and hence we will have to pass this on to you.
Returns for faulty or Incorrect Items
If the items that you have received are faulty/incorrect, then you are eligible for a refund, please request for an RA (Return Authority) by sending an email to with description of the fault to email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please call us at 1300 400 995.
I was looking on the website for a hat that didn't have velcro listed as the strap. Finally, I found the hat and bought 10 units which listed 'short touch strap'.
When the hats arrived, instead of featuring a strap they had velcro. I called up and was told that the hats were supposed to have a buckle (which is what I wanted) before being informed that they were wrong and that the hats had velcro all along.
I asked if I could refund the hats and was given a confirmation and postal slip. This was really helpful. I then sent off the hats 4 weeks ago and despite 4 follow-up emails, I haven't heard anything.
I am now out of pocket and without the hats. Worst of all, I have missed my deadline for the hats which is why I initially ordered them.
Could I please have someone respond and help me place an order?
Great caps, quick turnaround . Will definitely be a return buyer
I've been buying these model caps (4199) for years, always fitted very well and now for some reason they are to big for my head?
Thankyou. Service was excellent. Product as expected